We are looking for a Duty Manager to join our exciting and fast-growing company. Based at Dao By Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dorsett and give you an opportunity to be yourself.

• No Night Shift Required.
• Conducts daily audits of Customer Service representatives’ appearance, grooming and hygiene and takes daily briefing.
• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
• Evaluates per shift checklist, and ensures all tasks are completed.
• Checks Communication Logbook daily.
• Supervises and assists Customer Service Representatives in planning, documentation, and actual implementation of Guests Activities’ Program, along with all of their tasks at the Customer Service desk.
• Conducts On-The-Job training for all Customer Service representatives
• Provides a weekly working roster for all Customer Service representatives, and schedules meal breaks, annual leaves & training.
• Conducts periodic high balance check in coordination with accounting department.
• Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
• Reviews traces for all VIP reservations and resolves accordingly.
• Maintains accuracy of data on the Property Management System.
• Meets upon arrival or bid farewell VIP residents in the absence of senior management.
• Escorts guests to the apartment upon arrival when necessary.
• Conducts periodic checks of all luggage/parcel storage areas.
• Addresses and resolves resident complaints or concerns.
• In cooperation with Housekeeping, conducts daily apartment check to ensure compliance to established standards for set-up and cleanliness.
• Coordinates with Security Department in conducting investigations as needed.
• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
• Conducts daily checking of all Guest Request Forms to ensure resolution of requests and assist in any difficulty encountered.
• Any other duties as directed.

Requirements:

• Possess at least GCE"O" Levels or equivalent.
• Minimum of 2 – 4 years in Front Office operations.
• Ability to work in rotational shift as per the demand of the operation.