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Guest Service Agent – Ticketing job in Downtown Core at Marina Bay Sands Pte Ltd

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Guest Service Agent – Ticketing at Marina Bay Sands Pte Ltd

Guest Service Agent – Ticketing

Marina Bay Sands Pte Ltd Downtown Core Permanent
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JOB SCOPE

 

Summary of Job Responsibilities

This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, performances at Sands Theatre, and other ad hoc events. 

 

Job Responsibilities

·       Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks

·       Perform ticket sales transactions quickly and accurately using computer-based ticketing system

·       Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes

·       Provide excellent customer service to guests

·       Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks

·       Provide guidance and training to ticketing casual staff

·       Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary

·       Any other duties assigned

JOB REQUIREMENTS

·       At least one (1) year relevant experience in retail/ticketing/events environment

·       Fluent in English; fluency in other languages is a plus

·       Good written and spoken communication skills

·       Proficient in Microsoft Office applications

·       Pleasant attitude and cheerful demeanor

·       Neat and well-groomed

·       Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations

·       Able to work on rotating shift, including on weekends and public holidays


·       Candidates with customer service experience will have an added advantage


You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Recommended Skills

  • Customer Service
  • Sales
  • Retailing
  • Friendliness
  • Cashiering
  • Communication
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