Work in a company with a solid track record of performance
Work alongside & learn from best in class talent
We are hiring Order Processing Coordinator for a company which provides solutions as per clients’ needs so that they can meet the challenges of today’s dynamic business environment.
Key responsibilities areas :
Provides pre-sales and/or post-sales consulting to benefit customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment
Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects
Determines and develops approaches to assignments
Leads customer service projects requiring coordination with other functions
Solves a broad range of customer service-related problems of varying scope and complexity
You have :
Bachelors or Masters Degree or University Degree or equivalent.
You have at least 2 years experience
You possess strong analytical skills and are comfortable dealing with numerical data
You are a self-starter and demonstrate a high level of resilience
You pay strong attention to detail and deliver work that is of a high standard
Requires in-depth knowledge and experience in job and ability to work independently.
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Job ID: G72TDVW0LO
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