• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.
• Nitec/Diploma in Mechanical, Electrical or Electronic Engineering/Mechatronics.
• 2-3 years of field service experience, preferably in medium industrial or commercial equipment
• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem-solving skills.
• Customer-oriented, personable and a team player.
• Must possess a driving license and Own Vehicle.
• 6 months contract with high chance of extension or conversion.
• 5 days week, $3k Basic + $600-$800 transport allowance.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [ Link removed ]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley