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Lifestyles Concierge job in Singapore at ASPIRE LIFESTYLES

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Lifestyles Concierge at ASPIRE LIFESTYLES

Lifestyles Concierge

ASPIRE LIFESTYLES Singapore Permanent
2,800 SGD - 3,500 SGD/Month
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The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. The Lifestyle Concierge will be expected to be resourceful and develop relevant solutions to customers by using propriety and other available resources to fulfill requests.

·         Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport

·         Strives to leave the customer with a positive customer experience after every contact

·         Providing innovative and resourceful solutions and recommendations to all types of requests

·         Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.

·         Initiates outbound calls in compliance with program needs and requirements.

·         Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.

·         Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication

·         As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.

·         Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.

·         Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.

To work flexible hours as appropriate to meet the needs of the position - 24/7 shift

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