KEY RESPONSIBILITIES

Technology Management

• Oversee and/or be part of IT Service Delivery Management, design of IT services/processes, Security design, Service Transition planning/support, configuration management, Release & deployment management, Service validation & testing, Service Operations such as Event management, Incident management, Request fulfilment, Problem management, Access management and Continual Service Improvement
• IT Operations Management by putting in place innovative Strategies, Review Policies & procedures for smooth Operations; Planning & Control of day-to-day operations, Resource management, Proactive & Preventive Maintenance
• Coordinate with vendors for Project Delivery, interact with Stakeholders to ensure client satisfaction; Project Planning, Estimation, Monitoring & Progress Reporting; Resolve issues involving Technology Conflicts; Risk Management; Cross-functional Team Interactions where necessary
• Business Continuity Planning & Manage Impact Analysis with Recovery Objectives; Threat Analysis (Natural & Man made) and Solution Design; Defining the Impact Scenario and Documentation of Recovery Procedures
• Manage user accesses to organization systems and ensure system security for MMWSS internal and client’s users
• To support the Office Infrastructure including telephony, internet, and video conferencing system to facilitate
• Team player and self-starter to ensure proper managing of various IT projects in the areas of payments, documentation, implementation, post-mortem issues follow-up, vendor management

Administrative Tasks

• To assist with procurement and meticulous in preparing documentation
• To be able to perform market research on vendor product solutions services
• To support and collaborate with vendors for Digitalization Projects
• Project liaison to manage IT projects and applications for designated sectors
• Project liaison for external partners/vendors related to project deliverables