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Client Success Manager job in Downtown Core at SnapHunt Pte Ltd

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Client Success Manager at SnapHunt Pte Ltd

Client Success Manager

SnapHunt Pte Ltd Downtown Core Permanent
42,000 SGD - 54,000 SGD/Year
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  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities

Our Client enables businesses and organizations to discover the ways people interact in a physical environment using video and sensor technology


The Job

Client Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Ensure Client usage satisfaction, work to resolve any customer dissatisfaction and expand utilization
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between client’s expectation and product gap.
  • Review customer requests, complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Minimize customer dropout rate.
  • Provide valuable feedback from customers to improve product design and product development.
  • Ability to craft initial solutioning and basic presales work.



Ideal Candidate

Client Success Manager Requirements:


  • Communications or Marketing Degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of best practices in customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Ref: 16I0BEDB1A

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