A role that offers a breadth of learning opportunities
Great work culture
Opportunities for career growth & development
Our Client not only allows you to make cross-border payments at better rates and faster speeds, they also provide you with the ability to convert and hold balances in multiple currencies so that you can properly plan, manage and hedge your currency needs all from one platform.
As a Customer Success Executive you will be responsible for :
Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.
Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings
Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues.
Clear all pending compliance queries timely with the banks and liquidity partners.
Understand fully and be an expert on all internal platforms, systems, processes, reporting, and the CRM platform.
Managing sales tracking tools, performing data entry tasks, and compiling reports for the Sales Team.
Recording and identifying sales trends and liaising with account managers to develop sales strategies.
Reporting any unusual activity to your supervisor.
You have at least 1 year experience within a Customer Service, Customer Success or Sales Operations/ Support role, ideally within the Fintech Industry.
A Diploma or equivalent.
A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
Experience in administration and high-volume office work may be advantageous.
Strong analytical, organizational, and time management skills.
Excellent team working, interpersonal, communication, and customer service skills.
The ability to multitask and responsibly produce thorough and meticulous high-quality work.
Computer literacy, IT skills, and typing skills.
An understanding of sales principles and customer service practices
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