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Senior Day Care Programme Executive
Customer support
- Manage customer inquiries and requests through the phone, emails and messaging
- Manage customer registrations, change of appointments, cancellations, renewals and other package-related matters
- Assist customers in online account creation and provide orientation to the online programme platform
- Attend to customer payment-related issues
- Support any marketing efforts and events on clients acquisition
Operations and Admin
- Assist with data reporting including clients profile analytics
- Any other tasks as assigned
Programme Planning and Coordination
- Planning of senior online programmes
- Preparation of programmes materials and launch
- Facilitation of programmes online
- Development and production of programmes
Additional Responsibilities
- Assist with administration on projects
Qualifications
- At least a diploma holder
- Experience in customer service, programme planning or facilitating or similar experience is preferred
Interested and qualified applicants, please send your resume to [ Link removed ]
Ivy Yong Shi Mei
Personnel EA License No.: R2198995
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
Recommended Skills
- Administration
- Coordinating
- Customer Service
- Data Analysis
- Telephone Call Reception Management
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