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Customer Service Officer job in Kallang at Saitech International Pte Ltd

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Customer Service Officer at Saitech International Pte Ltd

Customer Service Officer

Saitech International Pte Ltd Kallang Permanent
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Our client is a well known service provider, who provides trainings and other educational courses. They have an immediate requirement for a Customer Service Officer

  • Handle general enquiries and registration for walk-in customers at the counter

  • Courier arrangements

  • Refreshments order/ Logistics arrangement (based on schedule)

  • Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book

  • Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet

  • Registration and verification of trainees’ entry requirements and supporting documents

  • Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)

  • Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status

  • Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review

  • Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations

  • Ensure proper handover to respective departments and relevant persons in the process flow

  • Adhere to company’s confidentiality policies

  • Other ad-hoc duties as assigned by the company

Job  Requirement:

  • Competent in Microsoft applications (Excel, Word, Outlook, Navision)

  • Meticulous, systematic, organised and ensure proper and complete records for filing

  • Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels

  • Able to work independently without much supervision

  • Well rounded team player to build efficiency and foster a strong team environment

  • Good coordination and organisational skills

  • Possess strong work ethics


Job location : Nearest MRT: Lavender

Work week : 5.5 days (Alt Saturday working)

Salary : Upto $1800/-pm

Interested candidates may please email their resume in MSWord format to [ Email address blocked ]

Recommended Skills

  • Client Rapport
  • Scheduling
  • Filing
  • Attention To Detail
  • Self Motivation
  • Interpersonal Skills

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