Job Summary

The Account Manager acts as a key point of contact between an organisation and its clients. He/She possesses thorough product knowledge and oversees product and/or service sales. He/she works with customers to identify their needs and prepares reports by collecting, analysing, and summarising sales information. He contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He/she maintains customer relationships to strategically place new products and drive sales for long-term growth.

He/she works in a fast-paced and dynamic environment, and travels frequently to clients' premises for meetings. He/she is familiar with client relationship management and sales tools. He/she is knowledgeable of the organisation's products and services, as well as trends, developments and challenges of the industry domain.

The Account Manager is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He/she appreciates the value of long lasting relationships and prioritises efforts to build trust with existing and potential customers. He/she exhibits good listening skills and is able to establish rapport with customers and team members alike easily.

Primary Responsibilities:

A) Business Development and Sales Generation

• To promote and market Thatz 2.0 core competencies in Business Solutions and Nextgen Enterprise ICT Services.
• Responsible for business development, revenue growth, productivity, and profit of each customer engagement.
• Implement sales strategy, identify new sales opportunities and convert sales opportunities to meet sales targets.
• Prepare proposals, costings, quotations, and presentation deck, as well as lead the meetings with customers to turn the business opportunity into sales. 
• Advise the customer on technology adoption and implementation strategy including architecture, integration, selection, and operation to improve the success of the customer’s business operation. 
• Manage and coordinate resources, as well as, meet contract obligations to deliver good customer satisfaction. 
• Collaborate with the Technical Support Team to develop effective sales action programs.
• Work closely with Channel Partners and Principals to develop and promote new products and services to existing, as well as, new clienteles.

B.  Customer Relationship Management 

• Establish and sustain strong business relationships between Thatz and the customers through informal meetings and networking activities.
• Seek business opportunities from customers and fulfill their business needs promptly to convert them into sales.

C. Others

• Strategize, plan, execute, and monitor/review/modify the business development and sales function implementations to achieve the agreed objectives and targets ahead of schedule or on a timely basis.
• Support regional business expansion plan, when necessary.

What we are looking for?

1. A professional qualification.
2. At least 2 years of working experience, preferably in the Sales and Marketing field in the ICT industry with good customer engagement expertise.
3. Professional, enterprising, resourceful, self-initiated/starter/motivated, detailed, and sales/result-oriented personnel.
4. Quick learner and adaptive to a dynamic working environment.
5. Reliable and able to take ownership of areas under your responsibilities.
6. A team player and able to work under pressure.
7. Excellent English writing and communication skills.
8. Looking for long-term career advancement within the company.

What will the Career Progression / Path be like?

1. Business / Management Executive (up to 3 years*)
2. Assistant / Manager / Senior (3 to 8 years*)
3. Director/ Senior (8 to 12 years*)
4. Junior/Partner/Senior (> 10 years*)

Note: * based on your actual performance.