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x2 Customer Service Officer @Banking Industry job in Raffles Place at Success Human Resource Centre Pte Ltd

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x2 Customer Service Officer @Banking Industry at Success Human Resource Centre Pte Ltd

x2 Customer Service Officer @Banking Industry

Success Human Resource Centre Pte Ltd Raffles Place Permanent
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  • Perm
  • Raffles Place
  • Office hours
  • Up to $3,500

Responsibilities:

  • Uphold service standards by attending to customers enquiries through different channels (Eg. Investors Hub, Emails, Calls, etc)
  • Ensuring prompt turnaround for service requests and consistent quality of requests processed
  • Responsible for day to day customer service operations, including resolving queries from external and internal customers
  • Able to work independently and takes ownership of cases, including accurate and proper records management
  • Manage assigned projects to deliver change management, quality assurance and customer satisfaction
  • Support marketing activities such as promotions or new initiatives
  • Ensure full compliance to the laid down procedures and processes

 Period:

  • Permanent

Location:

  • Raffles Place

Working Hours:

  • Monday to Friday: 8.30am to 6pm

Salary:

  • Up to $3,500 (depending on experience)
  • Shift allowance only if you perform shift hours for the day

Requirements:

  • Degree, preferably in Banking or Finance
  • Minimum 1 to 2 years of relevant experience in Customer Service, operational knowledge in Securities and stock market would be advantageous
  • Customer centric and service excellence mindset with good oral and written communication skills
  • Effective interpersonal skills with both internal and external customers
  • Strong ability to use Microsoft Office for presentations and analytics is a plus point
  • Ability to multi-task and manage time effectively
  • Meticulous and able to think critically to solve problems
  • Self-motivated and able to work under pressure
  • Good team player with commitment and initiative

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[ Email address blocked ]  (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Recommended Skills

  • Securities (Finance)
  • Attention To Detail
  • Self Motivation
  • Stress Management
  • Finance
  • Interpersonal Skills

EA License No.

97C4832

EA Personal Registration No.

R1107390
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