Reporting to the Service Support Manager, you are responsible for the day-to-day support to the service operations activities for Singapore.
Work closely with internal partners (field engineers, technical support, service sales, etc.) and external customers (direct end users and channel partners) to build rapport and to have a thorough understanding of needs, expectations and requirements in order to deliver on business objectives and help our customers achieve their goals and meet our service level agreements.
Respond effectively and efficiently to customer inquiries and to promptly provide status updates where applicable and to handle and process escalations where necessary
Ensure compliance to company policies and procedures (References SOPs, WINs, and approval processes) and to maintain a good record of documentation for the purpose of audits
Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI
Manage service tickets in association with customer inquiry / repair requests
Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales/service team to achieve business target.
Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
Addressing and solving challenges as and where necessary with the relevant stakeholders.
Learning and adhering to the local and corporate’s compliance requirement when executing the business processes.
Continue in driving self-improvement to deliver good quality of service to both internal and external customers.
Minimum GCE ‘O’ Level with 1 to 2 years of experience in order-processing or customer service or sales support experience
Diploma candidates without any working experience are welcome to apply - training provided
Salary range: $2K to $2.8K
Interested candidates, please forward your resume to [ Email address blocked ]
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