Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities
We are hiring Senior Customer Service Executive for a company that has established automated retail solution & interactive marketing platform. They have developed our own proprietary platform, together with artificial intelligence technology to raise the bar of traditional retail solutions to enhance customer experience, drive engagement and improve profitability.
Key responsibilities areas:
Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
Partnering with the sales team to ensure that new customers are onboarded successfully.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Ensuring a high level of customer renewals.
Building strong product expertise and providing training & ongoing support as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
You have at least 3 year experience within a Customer Service, Customer Success or Sales Operations/ Support role, ideally within the FMCG industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong team player who can manage multiple stakeholders
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Job ID: S8NOHYTF07
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