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Case Manager, Ambulatory Operations at RMA Consultants Pte Ltd

Case Manager, Ambulatory Operations

RMA Consultants Pte Ltd Alexandra Permanent
5,000 SGD/Month

Job Title : Case Manager, Ambulatory Operations

Job Location : Alexandra Road

Job Type : Permanent

Key Skills : Administration 

Our Client:  

It has been under the National University Health System (NUHS) since 1 June 2018, and is the first Integrated General Hospital in Singapore providing holistic and seamless care from acute, sub-acute to rehabilitative settings, reducing the need for a patient to transfer to another healthcare institution.


Case Management Officer (Renal) is responsible for the administration of the renal programme which provides disease specific management for patients with chronic kidney disease (CKD Stage 1 to 5). He/she should achieve a high standard of customer service, support and to coordinate the administrative and clinical care for renal patients in the inpatient and outpatient setting.

Job Responsibilities:

  • Initiate, administer and implement programme in line with hospital practices, policies and protocols
  • To be liaison personnel working closely with clinicians, nurses, Medical Social Workers (MSWs), and internal and external service providers to ensure smooth operational and clinical aspect of programme
  • Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
  • Coordinate CKD and pre-dialysis education workshops and relevant training sessions
  • Coordinate outpatient vascular access creation appointments, peritoneal dialysis (PD) catheter insertion/removal and training
  • Monitor and track patient’s clinical status to ensure smooth transition during conversion from haemodialysis (HD) to PD and vice-versa
  • Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
  • Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
  • Assist patients’ referrals and coordinate administrative matters for renal transplantation
  • Obtain the necessary clinical and administrative information and monitor outcomes/key performance indicators for audit and continuous quality improvement
  • To initiate Advance Care Planning (ACP) discussion for pre-dialysis patients in the inpatient and outpatient setting
  • Review and ensure policies and procedures pertaining to the programme are documented, established and updated
  • Perform any other operational, administrative and ancillary duties as assigned by the reporting officer (e.g. minutes writing)

Job Requirements:

  • Bachelor Degree in Nursing, Biomedical Science or Science related.
  • At least 2 years prior and relevant experience in case management. 
  • Able to resolve problems in all aspects of the implementation of programmes including operational, IT, clinical related issues. 

If this role sounds interesting to you, please share your updated CV in word format at [ Email address blocked ] stating your current, expected salary and availability to take it forward. 

To expedite processing, you can lodge your application directly at [ Link removed ]   or [ Link removed ]  

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

Manisha Sharma

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1872602

Recommended Skills

  • Administration
  • Case Management
  • Renal Counselling
  • Review Policies
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