Job Responsibilities (Customer Relations Officer):

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as emails
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Filing of claims for customer
• Point to point enquiries from customer
• Perform out bound calls to customers who leave a callback
• Ensure proper recording of conversations with customers in the call centre system
• Meet or exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Having previous experience in a call centre environment or customer service will be preferred
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Job Responsibilities (Customer Relations Supervisor):

• Manage and roster a team of Customer Relations Officers
• Liaise with landlord/vendor with regards to utilities and building services/facilities and systems issues
• Assist in escalated complaints and investigation
• Work the floor and resolve staff issue
• Update documentation pertaining to operations
• Ensure procedures, processes and service level are being followed for any operations
• Periodic review of the call centre operations and report any gaps and issues
• 1 to 3 years of supervisory experience in a contact centre

Please email a copy of your updated resume to Darren.wong(at)cosmosrecruit.com

Interested applicants who may wish to have a confidential discussion about this role, please contact Darren Wong at

We regret that only shortlisted candidates will be notified.

Darren Wong Shin Loong

Cosmos Recruit Pte Ltd

10 Anson Rd, #05-01, International Plaza, Singapore 079903

www.cosmosrecruit.com

EA License Number: 22C1269

EA Personnel Reg Number: R1985061