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Customer Service Executive (Transportation / Shipping) - $3.5K to $4.5K job in Orchard at Recruit Express Pte Ltd

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Customer Service Executive (Transportation / Shipping) - $3.5K to $4.5K at Recruit Express Pte Ltd

Customer Service Executive (Transportation / Shipping) - $3.5K to $4.5K

Recruit Express Pte Ltd Orchard Permanent
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  • Manage Study/Project setup, coordination and maintenance into our internal system (Biostar).
  • Manage communication with customers, offices and local sites/CRA on study/project setup.
  • Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials under our control. Ensure accurate and timely update into system.
  • As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
  • Act as the SME for high complex (e.g. DtP and CGT) and heavy weight shipments (e.g. active and passive high volume container)
  • Maintain site relationship with all clinical trial sites with periodic telephone calls.
  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Answer telephone calls and provide information / assistance as required.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • For billable and non-billable shipments complete the following:
  • Investigate and respond to all billable service failures.
  • Liaise with sales department as required
  • Provide LCT’s, LPT’s, best flight options, & transit times as required.
  • Provide the following Report to key accounts / customers on demand:
Job Requirements
  • Min Diploma / Degree in any courses 
  • Min 3 years of customer service / Supply chain experience in logistics / Freight forwarding industry 
$3.5K to $4.5K 
Interested candidates please send your resume to [ Email address blocked ]
Consultant: Huang Jingsheng Kevyn (R1333338) 
Recruit Express Pte Ltd (99C4599) 

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