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Customer Relations Executive job in Downtown Core at Marina Bay Sands Pte Ltd

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Customer Relations Executive at Marina Bay Sands Pte Ltd

Customer Relations Executive

Marina Bay Sands Pte Ltd Downtown Core Permanent
3,350 SGD/Month
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Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities


  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).  
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons. 
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.


JOB REQUIREMENTS



Education & Certification


  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience


  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies


  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.



You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Recommended Skills

  • Business Development
  • Customer Service
  • Customer Support
  • Sales
  • Telemarketing
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