We are looking for candidates who are able to work in a fast paced environment to provide customer service for the company. This role required prior experience in customer service (front desk). The selected person will be the first point of contact for all participants attending the training courses.
Customer Service (front desk):
Create a warm and welcoming environment for all customers who walk-in or and call-in to SSA.
Attend and handle all training course enquires including test enquiries; general enquiries and be able to resolve to all feedbacks from both walk-ins and calls-in participants.
Record all calls received on a daily basis
Responsible for day-to-day operations of all the training classrooms
Direct participants, trainers, clients and visitors to their respective training rooms
Liaise with trainers for all queries on ongoing classes
Upkeep cleanliness in the receptionist and lounge areas as well as the classrooms
Accept payments and handle public training course registrations
Scan, sort and save training registration documents in specific folders as instructed
The ideal candidate will be:
Is passionate and eager to help people improve their skills by offering training courses that best fit the individual
Keen to interact with people, possess good customer service skills and is customer centric
Good telephone etiquette, professional and punctual
Friendly and pleasant disposition and keen on providing the best service for our clients
Possess excellent communication and interpersonal skills by explaining our diverse training programmes to walk-in and call-in clients
Possess a can-do attitude, persistence and a positive mindset towards work
Meticulous and attentive to details
Responsible, can be trusted and able to work under pressure
Independent and a good team player
Confident and well-groomed
Qualification and Requirement:
Minimum Diploma in any disciple
Good written and verbal English proficiency is expected.
Prior experience in call centre will be an added advantage
Must be able to use Microsoft Word, Excel and PowerPoint
This position is a 5.5 day work week with two years contract.
We regret only shortlisted applicants will be called for interview.
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