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Customer Service Representative at Goldtech Resources Pte Ltd

Customer Service Representative

Goldtech Resources Pte Ltd Singapore Permanent

Job Responsibilities:

  • Respond to customer inquiries and requests via telephone, email, chat, and social media platforms in a timely fashion.
  • Document all inquiries, requests, resolutions, and follow-up tasks.
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Meet quantitative performance metrics as outlined.
  • Keep customer accounts current by updating databases during calls.
  • Direct customer requests and issues to the related department
  • Keep records of customer interactions and transactions.
  • Support, communicate and coordinate with other departments.

Job Requirements:


  • High school diploma or general education degree (GED) required.
  • 1 year of customer service experience.
  • Experience working with inbound and outbound calls, customer retention, and inside sales.
  • Proficient in Microsoft Office.
  • Excellent interpersonal and communication skills.
  • Comfortable working in a high volume role.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
  • Basic computer skills in various software and web-based applications.

Job Responsibilities:

  • Respond to customer inquiries and requests via telephone, email, chat, and social media platforms in a timely fashion.
  • Document all inquiries, requests, resolutions, and follow-up tasks.
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Meet quantitative performance metrics as outlined.
  • Keep customer accounts current by updating databases during calls.
  • Direct customer requests and issues to the related department
  • Keep records of customer interactions and transactions.
  • Support, communicate and coordinate with other departments.

Recommended Skills

  • Administration
  • Customer Service
  • Inquiry
  • Relationship Building

EA License No.

90C4037

EA Personal Registration No.

R1877924
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