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Customer Service Representative
Goldtech Resources Pte Ltd
Singapore
Permanent
Job Responsibilities:
- Respond to customer inquiries and requests via telephone, email, chat, and social media platforms in a timely fashion.
- Document all inquiries, requests, resolutions, and follow-up tasks.
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
- Display a courteous and empathetic attitude to all customers.
- Perform research to answer customer inquiries and requests.
- Grow existing customer accounts through exceptional customer service and effective sales techniques.
- Meet quantitative performance metrics as outlined.
- Keep customer accounts current by updating databases during calls.
- Direct customer requests and issues to the related department
- Keep records of customer interactions and transactions.
- Support, communicate and coordinate with other departments.
Job Requirements:
- High school diploma or general education degree (GED) required.
- 1 year of customer service experience.
- Experience working with inbound and outbound calls, customer retention, and inside sales.
- Proficient in Microsoft Office.
- Excellent interpersonal and communication skills.
- Comfortable working in a high volume role.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Basic computer skills in various software and web-based applications.
Job Responsibilities:
- Respond to customer inquiries and requests via telephone, email, chat, and social media platforms in a timely fashion.
- Document all inquiries, requests, resolutions, and follow-up tasks.
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
- Display a courteous and empathetic attitude to all customers.
- Perform research to answer customer inquiries and requests.
- Grow existing customer accounts through exceptional customer service and effective sales techniques.
- Meet quantitative performance metrics as outlined.
- Keep customer accounts current by updating databases during calls.
- Direct customer requests and issues to the related department
- Keep records of customer interactions and transactions.
- Support, communicate and coordinate with other departments.
Recommended Skills
- Administration
- Customer Service
- Inquiry
- Relationship Building
EA License No.
90C4037EA Personal Registration No.
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