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Merchant Acquisition & Supply Chain Manager - Healthcare
Salary: $4500 - 5500
Job Scope:
- Identify and acquire merchants to sell their products and services on Company’s mobile app, Moms Up
- Ensure a smooth onboarding and post-onboarding processes with Merchants, including ecommerce set-up, activation and integration
- Collaborate with merchants to drive growth in terms of gross merchandise value and to ensure the success of the partnerships
- Actively manage and monitor online listings, and proactively address any listing issues impacting the business
- Ensure that all transactions are well monitored (sales, aftersales, claims)
- Verify all documentation received from Merchants, and ensure that new merchant sign-ups are compliant with Company requirements and guidelines
- Provide customer service to ecommerce customers, including answering customer queries and managing customer feedback and complaints
- Reconcile any refunds and rebates within agreed timeframes with relevant merchants
- Formulate and execute appropriate merchant retention strategies to minimize attrition, including providing quality service to all merchants
- Manage billing and payment queries and processes
- Planning and forecasting of sales
- Generation of reports for tracking and analysis
- Assist with the implementation of any online marketing projects/campaigns
Job Requirements:
- Min. Degree in any relevant field
- Min. 2 years relevant experience in acquiring and managing merchants - Shopee & Lazada/ other marketplace is an advantage
For interested applicants, please send your updated resume to: [ Email address blocked ]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
Recommended Skills
- Aftersales
- Billing
- Campaigns
- Claim Processing
- Customer Service
- Digital Marketing
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