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Customer Service Assistant job in Downtown Core at SnapHunt Pte Ltd

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Customer Service Assistant at SnapHunt Pte Ltd

Customer Service Assistant

SnapHunt Pte Ltd Downtown Core Permanent
21,600 SGD - 34,800 SGD/Year
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  • Fantastic work culture
  • Attractive Salary & Benefits
  • Flexible working options
  • Outstanding Career Development Opportunities

Our Client is the global leading Security Solutions provider is expanding rapidly and has the following open position in South East Asia


The Job

  • The position of the Customer Service Team Assistant is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service.
  • This position will also be responsible for customer service as well as data entry, documentation.
  • Total client satisfaction.
  • Coordination of all Customer Service issues within ICD branch office and among ICD members.
  • Monitor the quality of ICD's services in your branch office.
  • Customer Service case updating, logging and filing in ERP system.
  • Coordination and solving of CS events and after sales services.
  • Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
  • Coordinate projects according to schedule, economically and to client’s satisfaction.
  • Documentation submission / uploading Reports and CX Commissioning documentation processers.
  • Follow up and close case closely.
  • Arrange client RPM and send RPM report on time.
  • Preparation of client card printing.
  • Weekly reports as required by the CS Team Leader.

The Profile

Requirements:


  • Minimum 2 years experience with coordination skills.
  • Strong service sense and skills, good time management, high learning skill.
  • Proven ability to build relationships with vendors, internal client and colleagues.
  • Good communication and coordination skills.
  • A meticulous person.
  • Able to work under pressure.
  • Immediate availability.

Ref: ZSSOS77RNH


Recommended Skills

  • Customer Service
  • Customer Support
  • Help Customer
  • Identify Customer Need
  • Resolve Customer Issue
  • Resolve Request
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Job ID: ZSSOS77RNH

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