9 Months Customer Service Officers (BANK SECTOR) - Up to $3200

Recruit Express Pte Ltd| Date Posted: 3-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1548232
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Job Nature:
Contract
Position Level:
Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

Requirement

  • Min Diploma and above
  • Must have call centre experience in Banks
  • Able to start immediately for 9 months
  • Location: Yio Chu Kang (4 bus stops away from MRT)
  • Working hours: 8.45am to 6.15pm (Monday to Friday), 9am to 1pm (Saturday)
  • **Must be open to working overtime and public holidays when required**

Job Description

  • Handle inbound enquiries from customers on banking products and services within SLA
  • Understand customers' needs and provide 1st call resolutions.
  • Solicit customer feedback, identify problem trends and recommend improvement actions.
  • Process waivers within the SLA.
  • Adherence to duty roster
  • Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery

Interested applicants, please send your resume to [Click Here to Email Your Resume]

(Vanessa Koh Ching Meei)

CEI No.: R1548232

Recruit Express Pte Ltd, EA: 99C4599

We regret that only shortlisted candidates will be contacted.
 

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Recruit Express Pte Ltd