9 Months Customer Service Officers (BANK SECTOR) - Up to $3200

Requirement

• Min Diploma and above
• Must have call centre experience in Banks
• Able to start immediately for 9 months
• Location: Yio Chu Kang (4 bus stops away from MRT)
• Working hours: 8.45am to 6.15pm (Monday to Friday), 9am to 1pm (Saturday)
• **Must be open to working overtime and public holidays when required**

Job Description

• Handle inbound enquiries from customers on banking products and services within SLA
• Understand customers' needs and provide 1st call resolutions.
• Solicit customer feedback, identify problem trends and recommend improvement actions.
• Process waivers within the SLA.
• Adherence to duty roster
• Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery

Interested applicants, please send your resume to [Click Here to Email Your Resume]

(Vanessa Koh Ching Meei)

CEI No.: R1548232

Recruit Express Pte Ltd, EA: 99C4599

We regret that only shortlisted candidates will be contacted.