6 months contract Contact Centre Executive (Medical clinics)

Recruit Express Pte Ltd| Date Posted: 13-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R2091773
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Jobscope:

• Book Specialist appointment
• Call members/patients to get the preference (date and time) for specialist appointment. Steering them to our Panel Clinics
• Call Specialist clinics to book the appointments for the members/patients
• Check specialist coverage of the members in the portal/system
• Check with Third Party Administrator about member’s coverage
• Adhere to the agreed SLA which is booking the specialist referrals receive within 1 working day
• Answer enquires via emails and phones
• Key in call details into the system
• Route calls to the appropriate personnel if required
• Follow up calls to the customers if necessary
• Provide admin support to the team

Requirements:

  • Min O level
  • Min 2 years of call centre experience
  • Able to start work immediately

Interested applicants please send your resume to [Click Here to Email Your Resume]

Ho Yun Xin Claire (R2091773)

RECRUIT EXPRESS PTE LTD (99C4599)

Company Overview
Recruit Express Pte Ltd