6 months contract Call Centre Officer (No experience required)

Recruit Express Pte Ltd| Date Posted: 31-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R2091773
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Jobscope:

1.            ENQUIRIES

•         Provide information on general enquiries.

•         Provide information on business enquires.

•         Follow-up call on queries made by customers.

•         Liaising with relevant departments/services in answering customers’ queries.

 

2.            APPOINTMENT MANAGEMENT

•         To schedule/reschedule customer’s appointments through the Online Appointment System (OAS)

•         To enter customer’s appointment scheduled in the appropriate appointment slot.

•         Understand appointment scheduling procedures through Work instructions and Quality procedures.

 

3.            SERVICE QUALITY

•         Comply with SNEC’s telephone standards

•         Maintain professionalism in any communication situation with customers.

•         Recognize difficult customers and follow proper escalation procedures.

•         Be able to apply service recovery if necessary.

•         Personalised communications with customers.

 

4.            TRAINING AND DEVELOPMENT

•         Participate in training and development program to improve skills and knowledge.

•         Participate in OJT training for the department.

 

5.            SECONDARY RESPONSIBILITIES

•         Attend daily briefing (roll call)

•         Assist in assigned tasks, e.g. stationary, ISO, forced-ins, blocked movement of doctors etc.

•         Assist with repeated prescription

•         Commit to Overtime

•         Any other ad hoc duties as advised by supervisor

 

Requirements

  • Min Diploma/A level in any courses
  • Able to start work immediately

Interested applicants please send your resume to [Click Here to Email Your Resume]

Ho Yun Xin Claire (R2091773)
RECRUIT EXPRESS PTE LTD (99C4599)

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Recruit Express Pte Ltd