6 months Call Center Associate (Healthcare) -$2K to $3K

Recruit Express Pte Ltd| Date Posted: 30-Aug-2020
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Scope:

  • Book Specialist appointment
  • Call members/patients to get the preference (date and time) for specialist appointment. Steering them to our Panel Clinics
  • Call Specialist clinics to book the appointments for the members/patients
  • Check specialist coverage of the members in the portal/system
  • Check with Third Party Administrator about member’s coverage
  • Adhere to the agreed SLA which is booking the specialist referrals receive within 1 working day
  • Answer enquires via emails and phones
  • Key in call details into the system
  • Route calls to the appropriate personnel if required
  • Follow up calls to the customers if necessary
  • Provide admin support to the team

Job Requirements:

  • Min N / O Level 
  • Min 3  years of call center experience 
  • Experience in healthcare / insurance industry will be an advantage 
  • Able to start work immediately 

Office Hours

$2K to $3K 

Interested candidates please send your resume to [Click Here to Email Your Resume]

Recruitment Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Company Overview
Recruit Express Pte Ltd