3 x Application Helpdesk Analysts ( SQL) - 3-months Contract, renewable

THATZ International Pte Ltd| Date Posted: 28-May-2020
EA Licence No: 04S4557|EA Personal Registration No: 199800916C
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Are you the right person we are looking for as our team player to support our business growth? As part of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) growth roadmap, we are seeking keen candidates to join us on our journey as we scale towards greater heights.



Founded since 1998, Thatz International has now evolved into the Next-Generation ICT Engagement and Consultancy establishment.


Thatz 2.0 offers leading edge ICT & Digital Solutions, as well as, world class Services to organizations, companies or institutions seeking to further their operations or businesses excellence.


A BizSafe3 and TAFEP pledge company, Thatz International has been recognized through various achievements such as Singapore SME1000 since Year 2013 and Total Defense Award since Year 2012. The Founder has also been recognized with the inaugural Teochew Entrepreneur Award 2016.


Join Thatz now to maximize your true potential to the fullest by excelling in your CAREER!



3 x Application Helpdesk Analysts ( SQL) – 3-months Contract, renewable


Primary Responsibilities:

  1. To provide helpdesk support pertaining to web applications used by financial consultants.
  2. Handling incoming calls and email enquiries with demonstration of excellent customer service skills.
  3. Follow up and resolve issues and ensure it is close to satisfaction.
  4. To channel and escalate any unresolved issues to other stakeholders or next level within the agreed procedure.
  5. Proactively identify areas of service and process improvement and make recommendations to the team leader.
  6. Any other duties assigned by the team leader.


Job Requirements:

  1. Diploma or Degree in IT, Computer Science, Science, Engineering or related qualification.
  2. Proficient in PL/SQL, able to run SQL queries and check server log.
  3. Good command over written and spoken English.
  4. Excellent customer service skills.
  5. Patient and a friendly person with a strong interest in providing Customer Service.
  6. Adaptability to work in multicultural environment.
  7. Financial Services Industry (eg. banking, insurance) exposure will be beneficial.
  8. A strong team player.
  9. Locals preferred.


Key objective of this role:

To deliver awesome user experience through result oriented outcome with friendly service disposition ...we call it Thatz Way!



Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits
  4. Other Benefits


As a people developer, we embrace Thatz Delight for:

  1. Annual Increment based on performance
  2. Company events and annual awards
  3. Community and sustainability support




As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.


Best wishes to your job search!


Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.


For more information about THATZ and other job listings, please visit: www.thatz.com

Please like our Facebook: www.facebook.com/thatz.international  

LinkedIn: www.linkedin.com/company/thatz-international-pte-ltd

Our Software Product: www.thatzcontact.com and https://yummydurian.com

Company Overview
THATZ International Pte Ltd