2 x Customer Service Exec @ Tanjong Pagar (5 Days, $2500)
HR Focus| Date Posted: 6-May-2021
EA Licence No: 13C6829|EA Personal Registration No: R1880292
Entry Level, Experienced
Diploma, Bachelor's / Honours, Masters / PhD
Working Hours: Mon-Fri 9am-6pm
- Provide quality customer support through Digital channels for buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
- Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio are up-to-date and filled with detailed information before accepting their application.
- Screen through our list of User/Listings and follow up accordingly.
- Monitor and flag out any Buyer / Seller Chat violation.
- Conduct match-making of seller to buyer profiles on our app listings.
- Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
- Screen through message history, block chats & users and send out follow up emails accordingly.
- Build and maintain seller engagement, good relationships and community building efforts
- Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior.
- Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
- Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.
- Singaporean or Singapore residence only
- Min Diploma in any discipline
- Min 2 years of working experience in similar capacity
- Fluent in written and verbal English and Chinese as need to liaise with Mandarin-speaking clients
- Strong knowledge in conceptualism, planning and execution of customer service activities
Please attach your resume in WORD with the following information :
- Reason for leaving last/ current employment
- Last drawn salary
- Expected salary
- Notice period
(We regret that only shortlisted candidates will be notified)