PAct Consulting

1st Level Support Officer

PAct Consulting| Date Posted: 24-Feb-2021
EA Licence No: 10C3914|EA Personal Registration No: R1100387
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

An established organization, specializes in cloud services, is inviting suitable candidates to join the team:


IT Technical Support Officer



  • Provide end-user support via email / hotline
  • Log customers’ requests into internal ticketing system
  • Troubleshoot end-user related issues
  • Perform the generation of monthly ticketing report
  • Provide efficient and timely technical support to end-users
  • Proactive update and follow up to end users
  • Follow up on the progress of outstanding issues till closure
  • Perform laptop imaging and deployment when required
  • Update knowledge base for end-user support
  • Perform IT related duties when assigned by the management



  • NITEC / Diploma in IT or related fields
  • 1 year of relevant working experience
  • Familiar with Windows OS
  • Familiar with Printer administration, Office 365, Active Directory, 0365 SharePoints, 0365 Email and OneDrive support
  • Basic understanding of DNS, DHCP and TCP/IP
  • Strong sense of responsibility, with initiative and commitment
  • Working hours: Mondays to Fridays (9.30am to 6.30pm)


If you meet the requirements of the above position, please email us a detailed resume stating personal particulars (please do not include your NRIC info), qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short-listed candidates will be notified)

Company Overview
PAct Consulting