1 Yr Contract Healthcare Quality Service Senior Executive - WEST

Recruit Express Pte Ltd| Date Posted: 25-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Position Level:
Job Category:
Diploma, Bachelor's / Honours

Job Description

Job Summary:

  • Assist in fulfilling the mission of the Hospital.
  • Conduct service walks, face-to-face interviews / research and gather feedback from patients.
  • Handle, respond and deconflict complaints from patients/caregivers related to quality of service, orally and in writing. Ensure timely follow up with stakeholders and maintain accurate records.
  • Manage, in person, difficult situations in relation to patients/caregivers and organize necessary resources to resolve the issues.
  • Prepare report on monthly service quality feedback/results to Hospital Quality Steering Committee (HQSC).
  • Evaluate results for outstanding team and excellence team awards for hospital updates.
  • Work on new initiatives to improve service quality and patient experience, including working with volunteers.
  • Draft policies and procedures.
  • Supervise junior staff in service excellence unit.
  • Assist in the preparation of reports and statistics as required.
  • Assist in identifying problem areas, recommend and implement improvements.
  • Perform other duties as assigned.


Job Requirements:

  • Diploma/Degree from a recognised university or polytechnic with at least 3 years working experience in service industry e.g. hospitality, travel, retail. Healthcare experience is an advantage.
  • Energetic team player with initiatives.
  • Good interpersonal, communication and organisational skills

Interested candidates please submit your resume to [Click Here to Email Your Resume]


Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Company Overview
Recruit Express Pte Ltd