1 Yr Contract Clinical Quality Service Executive - WEST HEALTHCARE

Recruit Express Pte Ltd| Date Posted: 2-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Conduct service walks, face-to-face interviews / research and gather feedback from patients.
  • Handle, respond and deconflict complaints from patients/caregivers related to quality of service, orally and in writing. Ensure timely follow up with stakeholders and maintain accurate records.
  • Manage, in person, difficult situations in relation to patients/caregivers and organize necessary resources to resolve the issues.
  • Prepare report on monthly service quality feedback/results to Hospital Quality Steering Committee (HQSC).
  • Evaluate results for outstanding team and excellence team awards for hospital updates.
  • Work on new initiatives to improve service quality and patient experience, including working with volunteers.
  • Draft policies and procedures.
  • Supervise junior staff in service excellence unit.

 

Job Requirements:

  • Diploma/Degree from a recognised university or polytechnic with at least 3 years working experience in service industry e.g. hospitality, travel, retail. Healthcare experience is an advantage.
  • Energetic team player with initiatives.
  • Good interpersonal, communication and organisational skills.

Interested candidates please submit your resume to [Click Here to Email Your Resume]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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Recruit Express Pte Ltd