1 YR Contract Call Centre Officer URGENT! Up to $2.5K REF:JCL

Job Description:

• Attend and response to maximum number of incoming calls, email and voicemails with service quality
• Follow-up on all escalated incident
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

Job Requirements: 

• Staggered shift hours 
• 5.5 day work week (Alternate Saturday)

Interested candidate please e-mail detailed resume in MS Word format to [Click Here to Email Your Resume]
Clara Loh Sim Yee
(CEI No: R1983320)
EA Licence No.: 99C4599