1 YR Contract Call Centre Officer URGENT! Up to $2.5K REF:JCL

Recruit Express Pte Ltd| Date Posted: 14-Feb-2021
EA Licence No: 99C4599|EA Personal Registration No: R1983320
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Job Nature:
Permanent, Contract
Position Level:
Entry Level
Diploma, Bachelor's / Honours

Job Description

Job Description:

  • Attend and response to maximum number of incoming calls, email and voicemails with service quality
  • Follow-up on all escalated incident
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
  • Generates management reports
  • Provides assistance and guidance to junior colleagues
  • Perform other duties as assigned

Job Requirements: 

  • Staggered shift hours 
  • 5.5 day work week (Alternate Saturday)

Interested candidate please e-mail detailed resume in MS Word format to [Click Here to Email Your Resume]
Clara Loh Sim Yee
(CEI No: R1983320)
EA Licence No.: 99C4599

Company Overview
Recruit Express Pte Ltd