1 Year Customer Service Consultant (up to $2400)

Recruit Express Pte Ltd| Date Posted: 13-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1438557
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Working hours: Monday to Friday 9am-6pm / 10am-7pm shift, and Alternate Saturday: 9am-1pm
Location: Central

Job Responsibiities:

  • Serve as the first point of contact for members
  • Receive inbound telephone calls or conduct outgoing calls 
  • Sell / promote additional travel-related products/services
  • Identify member needs and/or problems and travel expectations and provide problem solving for members when required.
  • Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.
  • Process member account transactions by entering accurate data into the exchange system 
  • To assist in conducting User Acceptance Test for all systems whenever required.
  • To assist in translation of documents/materials whenever required
  • To provide and tabulate calls stats and sales reports whenever necessary.
  • Any other duties as required and/or directed


Job Requirement:

  • Min 1 year of relevant work experience

 

Interested personnel, kindly send your resume in MS Word format to:

Angeline Wu LingYing (R1438557)
Email Address: [Click Here to Email Your Resume]
Recruit Express Pte Ltd 
EA Licence No: 99C4599 

*We regret that only shortlisted candidates will be contacted.
 

Company Overview
Recruit Express Pte Ltd