1 year contract Service Operation Specialist(US MNC)-$1.8K-$2.2K

Recruit Express Pte Ltd| Date Posted: 19-Aug-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Essential Functions:

  • Work closely with internal partners (field engineers, technical support, service sales, etc.)and external customers (direct end users and channel partners) to build rapport and to have a thorough understanding of needs, expectations and requirements in order to deliver on business objectives and help our customers achieve their goals and meet our service level agreements.
  • Perform order processing related activities with good follow through – create and followup on service job tickets, issue quotations, order entry, follow-up and update order status,request purchase requisition, invoicing, etc.
  • Handle and liaising with third party vendor order and services to ensure service job isdelivered as requested
  • Process warranty claims and parts replacements, through liaising between channel partners, tech support and upstream factories
  • Respond effectively and efficiently to customer inquiries and to promptly provide status updates where applicable and to handle and process escalations where necessary
  • Highlight process gaps and operations issues, share constructive improvement opportunities to enhance operation efficiency and productivity
  • Ensure compliance to company policies and procedures (References SOPs, WINs, and approval processes) and to maintain a good record of documentation for the purpose of audits


Minimum Requirements / Qualifications :

  • Min NITEC / Diploma in Business or related discipline, with at least 1 to 2 years of experience in order processing / invoices experience
  • Experience in SAP will be an advantage but not compulsory

Interested Candidates please send your resume to [Click Here to Email Your Resume]

Recruitment Consultant:

Huang Jingsheng Kevyn




Company Overview
Recruit Express Pte Ltd