1-Year Contract Senior Executive (Communications & Service Quality)

Recruit Express Pte Ltd| Date Posted: 4-Dec-2020
EA Licence No: 99C4599|EA Personal Registration No: R1104770
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Job Nature:
Contract, Project Basis
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

 

Responsibilities:

  • Conduct service walks, face-to-face interviews / research and gather feedback from patients.
  • Handle, respond and deconflict complaints from patients/caregivers related to quality of service, orally and in writing. Ensure timely follow up with stakeholders and maintain accurate records.
  • Manage, in person, difficult situations in relation to patients/caregivers and organize necessary resources to resolve the issues.
  • Prepare report on monthly service quality feedback/results to Hospital Quality Steering Committee (HQSC).
  • Evaluate results for outstanding team and excellence team awards for hospital updates.
  • Work on new initiatives to improve service quality and patient experience, including working with volunteers.
  • Draft policies and procedures.
  • Assist in the preparation of reports and statistics as required.
  • Assist in identifying problem areas, recommend and implement improvements. 
  • Supervise junior staff in service excellence unit.
  • Perform other duties as assigned. 

 

Job Requirements:

  • Min. Degree with at least 3 years working experience in service industry eg. hospitality, travel, retail.
  • Healthcare experience will be an advantage
  • Good interpersonal, communication and organisational skills

For interested applicants, please email a copy of your resume to [Click Here to Email Your Resume]

 

 

Jolene Tan Wen Qi
Personnel EA License No.: R1104770
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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Recruit Express Pte Ltd