1 year contract Order Processing Specialist ($1.8K to $2.2K)

Recruit Express Pte Ltd| Date Posted: 14-Aug-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Work closely with internal partners (field engineers, technical support, service sales, etc.)
  • and external customers (direct end users and channel partners) to build rapport and to have a thorough understanding of needs, expectations and requirements in order to deliver on business objectives and help our customers achieve their goals and meet our service level agreements.
  • Perform order processing related activities with good follow through – create and follow up on service job tickets, issue quotations, order entry, follow-up and update order status, request purchase requisition, invoicing, etc.
  • Handle and liaising with third party vendor order and services to ensure service job is delivered as requested
  • Process warranty claims and parts replacements, through liaising between channel partners, tech support and upstream factories
  • Respond effectively and efficiently to customer inquiries and to promptly provide status updates where applicable and to handle and process escalations where necessary
  • Highlight process gaps and operations issues, share constructive improvement opportunities to enhance operation efficiency and productivity
  • Ensure compliance to company policies and procedures (References SOPs, WINs, and approval processes) and to maintain a good record of documentation for the purpose of audits

Minimum Requirements / Qualifications :

  • Min NITEC / Diploma in any courses, with some years of experience in order processing and customer facing experience
  • Able to start work in short notice will be an advantage 

Salary range: $1.8K to $2.2K 

US MNC 

Interested candidates, please forawrd your resume to [Click Here to Email Your Resume] 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599) 

Company Overview
Recruit Express Pte Ltd