1 year contract Customer Service Specialist (Call Centre)

Recruit Express Pte Ltd| Date Posted: 13-Feb-2021
EA Licence No: 99C4599|EA Personal Registration No: R1218675
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, Diploma, Bachelor's / Honours

Job Description

  • Primarily attend inbound calls on general insurance products via telephone.
  • Attend to walk-in external and internal customers, when required.
  • Ensure a good follow-through of each customer’s service request.
  • Transfer of sales call to inbound sales team.
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time
  • Administer backroom operational duties related to insurance premium transactions
  • Comply with internal policies, procedures and the relevant laws and regulations

Requirements: 

  • GCE ‘A’/ Diploma / Degree holder from recognized institution;
  • Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries
  • Applicant must be comfortable to work in Call Centre Environment
  • A team player with good writing, interpersonal and communication skills
  • An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision
  • Proficient in Microsoft Office
  • Applicant along with professional insurance certifications such as BCP, PGI and Health Insurance will be advantageous

 

Interested applicant, kindly send your detailed Curriculum Vitae to [Click Here to Email Your Resume] 

 

 

CEI no.: Jerlin Aw Bi Zhi (R1218675) 

Recruit Express Pte Ltd 

EA Licence no.: 99C4599

 

Company Overview
Recruit Express Pte Ltd