1 year contract Customer Service Specialist (Call Centre)

• Primarily attend inbound calls on general insurance products via telephone.
• Attend to walk-in external and internal customers, when required.
• Ensure a good follow-through of each customer’s service request.
• Transfer of sales call to inbound sales team.
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Administer backroom operational duties related to insurance premium transactions
• Comply with internal policies, procedures and the relevant laws and regulations

Requirements: 

• GCE ‘A’/ Diploma / Degree holder from recognized institution;
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries
• Applicant must be comfortable to work in Call Centre Environment
• A team player with good writing, interpersonal and communication skills
• An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision
• Proficient in Microsoft Office
• Applicant along with professional insurance certifications such as BCP, PGI and Health Insurance will be advantageous

Interested applicant, kindly send your detailed Curriculum Vitae to [Click Here to Email Your Resume] 

CEI no.: Jerlin Aw Bi Zhi (R1218675) 

Recruit Express Pte Ltd 

EA Licence no.: 99C4599