Account Management (Maritime, up to $4500)

EBC Connect Pte Ltd| Date Posted: 27-May-2021
EA Licence No: 17C8975|EA Personal Registration No: R1984062
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

  • Up to $4500 + AWS
  • Experience in shipping industry is a must
  • Responsible for customers requirements
  • Experience in sales 

Responsibilities:

  • Acts as a filter for SEA Team on Tariff’s queries / SEA Agents enquires which are related to benchmark / Customers’ Rates
  • Update Weekly Sailing Schedule for Singapore Customers.
  • Handles/manages Singapore customers.
  • Able to handle enquiries related to quotations, shipment schedules, etc
  • To send out all Notice Announcements relating but not limited to Surcharges Implementation to SEA Team’s POLs & Customers.
  • Follow-up & collate feedbacks and tabulate into excel.
  • Informs SEA POLs/Non-Tender Customers whenever there is sudden Rates Reduction/Rates Restoration needed & to update Tariff Team for rates expiry according to sectorial lanes.
  • Sends out Monthly Benchmark to SEA POLs once Marketing PICs have updated the Grids.
  • Sends out Monthly Rates Grid to our team’s Global (Non-Tender) Accounts once the Grids are updated.
  • Updates & inform all EASIA/SASIA POLs on Weekly Service Utilization.
  • Prepare and update Competitor Analysis; &
  • Complete any tasks requested by the Head of Department.
  • Identify demand of assigned customers and address the needs with our network of services;
  • Troubleshooting of any issues/disputes/claims raised by assigned customers and resolve them timely and cordially;
  • Handle and set optimum regional pricing policies for assigned regions, in collaboration with trade departments;
  • Understand business seasonality and dynamics of the assigned regions;
  • Handle and set marketing objectives for assigned agents;
  • Appraise and review the performance of assigned agents;
  • Thorough understanding of internal working processes and execute them with efficiency

Requirements:

  • Diploma/Degree Holders with minimum 3-5 years shipping experience;
  • Experience in key account management;
  • Knowledge of shipping products.

Reg ID: R1984062
Licence no. 17C8975

 

Company Overview
EBC Connect Pte Ltd