Account Management (Maritime, up to $4500)
EBC Connect Pte Ltd| Date Posted: 27-May-2021
EA Licence No: 17C8975|EA Personal Registration No: R1984062
Bachelor's / Honours
- Up to $4500 + AWS
- Experience in shipping industry is a must
- Responsible for customers requirements
- Experience in sales
- Acts as a filter for SEA Team on Tariff’s queries / SEA Agents enquires which are related to benchmark / Customers’ Rates
- Update Weekly Sailing Schedule for Singapore Customers.
- Handles/manages Singapore customers.
- Able to handle enquiries related to quotations, shipment schedules, etc
- To send out all Notice Announcements relating but not limited to Surcharges Implementation to SEA Team’s POLs & Customers.
- Follow-up & collate feedbacks and tabulate into excel.
- Informs SEA POLs/Non-Tender Customers whenever there is sudden Rates Reduction/Rates Restoration needed & to update Tariff Team for rates expiry according to sectorial lanes.
- Sends out Monthly Benchmark to SEA POLs once Marketing PICs have updated the Grids.
- Sends out Monthly Rates Grid to our team’s Global (Non-Tender) Accounts once the Grids are updated.
- Updates & inform all EASIA/SASIA POLs on Weekly Service Utilization.
- Prepare and update Competitor Analysis; &
- Complete any tasks requested by the Head of Department.
- Identify demand of assigned customers and address the needs with our network of services;
- Troubleshooting of any issues/disputes/claims raised by assigned customers and resolve them timely and cordially;
- Handle and set optimum regional pricing policies for assigned regions, in collaboration with trade departments;
- Understand business seasonality and dynamics of the assigned regions;
- Handle and set marketing objectives for assigned agents;
- Appraise and review the performance of assigned agents;
- Thorough understanding of internal working processes and execute them with efficiency
- Diploma/Degree Holders with minimum 3-5 years shipping experience;
- Experience in key account management;
- Knowledge of shipping products.
Reg ID: R1984062
Licence no. 17C8975
EBC Connect Pte Ltd