If you’ve ever spoken to a customer on the phone, you will know that banging your head against a brick wall can sometimes be a more worthwhile pursuit. However, in today’s competitive business world, the level of customer service that you provide can mean the difference between top dog and bottom of the pile.
This becomes more imperative over the phone as you cannot rely on your body language and facial expressions to convey your message, just your voice. Learn how to handle difficult customers on the phone in today’s Learning Deal. You will:
Focus on the challenges in dealing with upset or difficult customers on the phone
Be taken through essential telephone techniques that you must possess
Learn how to handle these situations with poise and professionalism
Know how to maintain goodwill while preserving the relationship with the customer
Understand how to improve your telephone voice and how to use words and phrases effectively
Be able to handle difficult callers and tricky situations confidently and competently
Gain the confidence to speak professionally on the telephone
And much more!
Normally going at S$425.86, this 1-day workshop is going for S$361.98, 15% off its usual price. If you want to provide the best level of service on the phone, then don’t hesitate. Register now!
"Excellent Trainer. Could raise a lot of interest among participants."
-Production Leader, Schering-Plough
"The trainer, Jolynn Chow, has shown her knowledge in current business practices, and her excellent command of the language made it an enjoyable course."
-Resident Manager, Keppel Land
"Course leader possesses excellent command and knowledge of the English language and excelled in keeping the entire class engaged and attentive during this two-day course."
Sales Manager, Keppel Land
About the Programme Provider
Jolynn has over 25 years of operational experience in areas like banking and finance, publication and distribution, import and marketing of packaging products, as well as training and education.
She has designed and delivered programmes on minute writing, report writing, business and technical writing, phonetics and spoken English, presentation skills, and customer service skills.
Jolynn holds a Master of Arts in Human Resource Development (MAHRD) awarded by the George Washington University, a Bachelor of Business Administration (BBBA) majoring in Marketing awarded by the Royal Melbourne Institute of Technology, and a Postgraduate Diploma in Applied Linguistics awarded by the RELC.
Jolynn also holds a Certificate in English Language Teaching to Adults (CELTA) awarded by Cambridge University.