Coordinate with stakeholders on resource change requests.

• Create, modify, maintain, block and level load resource calendars promptly and accurately.

• Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).

• Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.

• Observe excellent customer service and telephone etiquettes.

• Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.

• Be familiarized with resource scheduling workflows, work instructions and quality procedures.

• Assist with UATs during system enhancements.

• Assist to investigate issues related to resource management/modification.

• Assist to compile and prepare reports.

• Participate in improvement projects, training, and development programmed.

• Perform any other duties as assigned.

 

Job Requirements

• Diploma and above, preferably with at least 2 years’ experience in healthcare, call center or service-related industry.

• Proficient in computer literacy and familiar with Microsoft applications such as Excel.

• Able to work independently in a collaborative manner with diverse range of stakeholders.

• Strong customer-centric mindset and desire to serve in public healthcare.

• Strong communication (both verbal and written) and problem-solving skills.

• Excellent team player who is positive, proactive, resourceful and result oriented.

• Able to multi-task and work in fast-pace and dynamic working environment

 

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

 

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599